HEALTHCARE

Proactively detect early warning signals and
stay better connected to customers

  • Proactive detection - AI-detection of emerging product performance

    signals with granular precision

Detect emerging issues, months earlier,
with AI-powered detection

  • Investigation & Prioritization - AI-enabled root-causing, issue scoping

    and impact determination with a 360° view across all data sources

Accelerate investigating and root-causing
issues for engineers with AI tools

  • Monitoring & CAPA management - Detect broken countermeasures /

    CAPAs with always-on monitoring and accelerate time to fix issues

Collaborate across teams with unified view on
highest priority issues to tackle

Get started

Get started

Get started

How Axion can help

How Axion can help

Current state

Current state

Reactive to emerging issues

Reactive to emerging issues

Information siloed across multiple
data sources

Manual analysis and reactive issue
identification, with control limits
based risk triggers

Data sources spread across different systems and tools

Fragmented countermeasure planning
and resolution

Data sources spread across different systems and tools

Future state

Proactive & solution-oriented

Comprehensive data visibility - all data,
under one roof

AI-enabled issue detection and
prioritization

Centralized cross-functional issue resolution,
tracking, and effectiveness verification

CUSTOMER STORIES

Axion helped a Med Device manufacturer save $3M in COPQ and achieve a 30% reduction in labor costs related to complaint handling

Situation

Manufacturer was dealing with high complaints volume and had a
high manual effort required to understand drivers

Challenge

Without Axion, team was not aware of emerging issues across
manufacturing sites and nascent customer escalation due to
focus on strict statistical analysis

Complaints handling drove over $20M+ in costs per year
with only 10% of complaints addressed


Solution

With Axion, team could see new issues across all complaint analyses.

Team used Axion’s AI investigation features to find customers impacted, failure reasons, and root cause.

They worked cross-functionally across manufacturing, product quality, and product development to implement fixes to drive a reduction in complaints volume


Impact

~$3M

reduction in COPQ

30%

reduction in labor costs related to complaint handling

"Axion is great as it lets us know about issues before they become escalations with our customers"

- Director of Post-Market Surveillance

Trusted by leading Quality, Service and Engineering teams

Shorten your problem‑solving
cycles today

Start shortening your
problem‑solving
cycles today

Get started

Get started

Get started

Get started