Information siloed across multiple
data sources
Future state
Proactive & solution-oriented
Comprehensive data visibility - all data,
under one roof
AI-enabled issue detection and
prioritization
Centralized cross-functional issue resolution,
tracking, and effectiveness verification
CUSTOMER STORIES
Axion helped a Med Device manufacturer save $3M in COPQ and achieve a 30% reduction in labor costs related to complaint handling
Situation
Manufacturer was dealing with high complaints volume and had a
high manual effort required to understand drivers
Challenge
Without Axion, team was not aware of emerging issues across
manufacturing sites and nascent customer escalation due to
focus on strict statistical analysis
Complaints handling drove over $20M+ in costs per year
with only 10% of complaints addressed
Solution
With Axion, team could see new issues across all complaint analyses.
Team used Axion’s AI investigation features to find customers impacted, failure reasons, and root cause.
They worked cross-functionally across manufacturing, product quality, and product development to implement fixes to drive a reduction in complaints volume
Impact
~$3M
reduction in COPQ
30%
reduction in labor costs related to complaint handling
"Axion is great as it lets us know about issues before they become escalations with our customers"
- Director of Post-Market Surveillance
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